01 / ServiceAI Workflow Audit
Map one operational workflow, identify where AI can help, and separate useful automation from risky shortcuts.
Best fitBest when your team knows AI should help but does not yet know which workflow is worth building first.
Typical deliverables- Current-state workflow map
- Tool and data-source inventory
- Risk and approval-point review
- Recommended pilot scope
02 / ServicePilot Sprint
Build one working AI-assisted workflow with real inputs, human review, and a clear launch decision.
Best fitBest when one workflow is painful enough to prove value quickly.
Typical deliverables- Working internal pilot
- Prompt and tool configuration
- Review and escalation steps
- Launch-readiness notes
03 / ServiceProduction Implementation
Connect the workflow to your tools, permissions, staff process, reporting, and operating rhythm.
Best fitBest when a pilot is useful and needs to become dependable team infrastructure.
Typical deliverables- Integrations and handoffs
- Role-aware access patterns
- Monitoring and exception handling
- Team training and runbook
04 / ServiceManaged AI Ops
Maintain prompts, automations, evaluations, and workflow improvements after launch.
Best fitBest when the workflow is live and needs ongoing ownership instead of one-time setup.
Typical deliverables- Regular workflow review
- Prompt and eval updates
- Automation tuning
- Issue triage and reporting